Dear Valued Customer,
We are excited to inform you about an upcoming upgrade to our infrastructure, aimed at enhancing the performance and reliability of our services. This upgrade involves migrating our nodes to a more advanced hardware configuration.
The migration process is scheduled to commence on December 30, 2023, and will proceed one node at a time. This phased approach is designed to minimize disruptions and ensure a smooth transition. We have carefully planned each step to maintain service continuity and reduce any potential impact on your experience.
What to Expect:
Minimal Downtime: Our team has worked diligently to plan the migration process with minimal downtime. While there may be brief periods of reduced availability for each node, we aim to keep any disruptions to an absolute minimum.
Continuous Monitoring: Throughout the migration, our technical team will closely monitor the performance of each node. Any unexpected issues will be promptly addressed to ensure a seamless transition.
Improved Performance: As each node is migrated, you can expect improved performance due to the upgraded hardware, including faster CPUs and HDD / NVMe hard drives (depends on the node).
How Does This Affect You:
Access During Migration: While each node undergoes migration, you may experience temporary limitations in accessing certain features. We apologize for any inconvenience this may cause and appreciate your patience.
Support Availability: Our support team will be available 24/7 during the migration process. If you encounter any issues or have questions, please reach out to us at [email protected].
We are committed to providing you with the best possible service, and this upgrade is a significant step toward achieving that goal. We appreciate your understanding and cooperation as we work to enhance our infrastructure.
Thank you for being a valued part of our community.