Dear Customer,
Today at 07/31/2015 01:49:54PM we detected some issues with network connectivity in our datacentre, the issue has been resolved at 07/31/2015 04:49:54PM, after 3h 0m of downtime.
If you wish to claim the SLA credit, please contact via email or open ticket.
Sorry for any inconvenienced caused.
Regards,
Alex