Dear Customer,
We regret to inform you that we have experienced a critical hardware issue on one of our XENVM node due to a hard drive failure. This incident has necessitated immediate emergency maintenance to prevent further damage and ensure the stability of our systems.
Details of the Incident:
- Affected Node: XENVM Node
- Issue: Hard Drive Failure
- Impact: Potential disruption to services running on the affected node.
Action Plan:
To address this issue, we will be performing emergency maintenance on the affected XENVM node. Our technical team is currently assessing the situation and will replace the faulty hard drive. We aim to restore full functionality as soon as possible.
Expected Downtime:
- Start Time: 15:40 on 31/08/2024
Please note that during this maintenance window, all services running on the affected XENVM node will be temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve this issue.
Next Steps:
- Monitoring and Updates: Our team will closely monitor the maintenance process. We will provide regular updates on the status and notify you as soon as the node is back online.
- Communication: If you have any urgent concerns or require assistance, please reach out to our IT support team via support tickets.
We understand the impact this may have on your operations and are committed to minimising downtime. Thank you for your patience and cooperation during this time.
Kind Regards,WebProject Support Team