Terms of service

1. Interpretation

1.1 Definitions

Unless otherwise stated, following definitions apply to this document:

• "we," "us" and "our" are references to Alexander Dimelow t/a WebProject;
• "you," "your" and "client" are references to person paying for services from WebProject having entered into this agreement;
• "services" are web hosting, domain name registration, reseller rights, outsourced support, email and other services or facilities provided by us to you;
• "web server" is computer equipment operated by us in connection to services provided;
• "order" means request made by client to us for services to be supplied subject to these terms and conditions;
• "charges" are charges payable by client for provision of services. Details of which can be found at https://www.web-project.co.uk and may from time to time vary.

1.2 Include

The words "include" and "including" are to be construed without limitation.

1.3 Headings

The headings in this document are for convenience only and shall not affect interpretation of these terms and conditions.

2. Ordering Process

2.1 Order Acceptance

We have not accepted client application or order until account is set-up and you receive final 'New Account Information' email, including all details specific to your account. Until this time, we reserve right to refuse, cancel or reject any order made by client. In such cases, full refund will be made using same method of payment as was originally used.

2.1.1 Age Restriction

The Services are not targeted towards, nor intended for use by, anyone under age of 13. By using the Services, you represent and warrant that you are 13 years of age or older. If you are under age of 13, you may not, under any circumstances or for any reason, use the Services.

2.2 Contact Information

• Clients must provide their legitimate name and surname and residential address when registering account.
• P.O. Boxes and non-residential or mail forwarding addresses are not accepted.
• A valid phone number is not required for registration.
• Registration and Order Placement must take place from client's residential ISP.
• Account details must match information provided by payment method.
• All modifications to accounts details require ticket to our billing department.

Any false, fake details and fraud attempts will cause cancellation of order and account, in this case we will log your name, e-mail address, phone number, address, IP address, signup domain, and Stripe e-mail address with fraud prevented organisations.

2.3 Promotions

We have rights to remove any promotion discount for following reasons:

• late payments;
• abuse of promotions;

3. Refunds

3.1 Money Back Guarantee

Clients are entitled to full refund within 14 days of the initial order being placed (i.e. first-time purchase of new service). This guarantee applies only to new accounts and does not apply to renewals, upgrades, or reactivations of existing or previously held services. Refunds will be issued in same method as was originally used by client. Refunds are not possible for bitcoin or any other crypto payments.

The 14 day money back guarantee does not apply and will not be issued if more than 10% of allocated data transfer has already been used on web hosting account. This money back guarantee does not apply to domain name registrations, ssl certificates, seo reports or if account has breached these terms and conditions prior to cancellation.

3.2 Account Cancellations

After the 14 day introduction period, no refunds will be issued for account cancellations. If cancellation of account is caused by client breaching these terms and conditions no refund will be issued. No refunds are issued for domain name registrations.

3.3 Cancellation Procedure

All cancellation requests must be submitted by client through client control panel or by contacting our billing department via support ticket before next renewal date or invoice due date.

3.4 Non-Payment Is Not Cancellation

Failure to pay invoice, allowing invoice to become overdue, or simply not renewing service does not constitute cancellation request. Non-payment does not terminate service agreement, nor does it relieve client from their obligation to pay for services rendered.

4. Misuse

4.1 Spam / Unsolicited Mass E-mail

The sending of unsolicited commercial email (SPAM) through our web servers promoting any web site, or via third party web servers promoting web site hosted by us, can result in suspension or termination of client's web hosting account, without refund.

4.2 Account Use

Under no circumstances must our web servers be used for hosting or communication of, reference to or linking to any of following:

1. nudity, pornography, anything of sexual, lewd, or obscene nature;
2. violations of any copyright or any other right of any third party;
3. threatening, abusive, harassing, defamatory statements;
4. promotion of illegal activities (hacking, cracking, etc);
5. information or software containing or about any virus;
6. hate speech or hate propaganda;
7. the collection of personal information for illegal purposes;
8. content deemed by us at our sole discretion to be harmful to us;

4.3 Shared Hosting Banned Scripts

We do not allow use of following scripts on our web servers:

• UltimateBBS
• IkonBoard
• All versions of YABB forum
• Proxy scripts
• IRC scripts
• Anonymizer
• phpShell and similar command execution scripts
• Webmail module of PHP-Nuke
• Form Mail

4.4 Specific VPS Banned Scripts

• IRC websites/servers
• Piracy, hacking, cracking, phreaking, warez, exploitive software
• Malware
• Botnets
• Mining
• Seedboxes/Torrenting
• Mail bombing, email address harvesting, and/or unsolicited email
• Anonymizers/proxies without password protection
• Commercial VPN Services
• Threatening, harassing, or obscene content
• Network and systems abuse scripts
• Any material that violates or infringes on copyright, intellectual property rights or trademark rights

5. Billing

5.1 Payment Schedules

The client agrees to supply appropriate payment for services received from us in advance of time period during which such services are provided.

5.2 Invoices

All invoice notifications will be sent via email and printable version made available in client control panel. Clients are required to pay their invoice in advance at beginning of each payment term using available method of your choice, within 2 working days of invoice issue date.

5.3 Bank Charges

Clients are responsible for provision of sufficient funds in their account and we will not be held responsible for any charges incurred as result of overdrawing bank account or credit card, or as result of failed transactions.

5.4 Suspension

We reserve right to suspend any account after 5 working days have passed without due payment being received.

5.5 Currencies

All invoices and payments are processed in GB Pound Sterling (£) and conversions will be made by credit card company of client.

5.6 Prices

WebProject reserves right to change its prices at any time.

5.7 Credit Card Transaction

All Credit card payments on our site are processed through secure Stripe merchant services.

5.8 Payment options

WebProject accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo via Stripe payment gateway.

5.9 Chargebacks

Opening payment dispute with our payment gateway or your funding source is violation of WebProject policy and will result in service termination if dispute is not reversed within 14 days.

5.10 Late Payment Fees and Interest

A flat late payment fee of £25.00 will be applied to each invoice that remains unpaid after its due date. Interest will be charged at rate equal to the current rate of inflation (CPI) plus 8% per annum.

6. Backups (shared hosting only)

Backups are made by us each day and each week on full basis, however, no guarantees are made of any kind as to integrity of these backups. All clients are strongly advised to regularly download their own backups from their control panel.

7. Resource Use

7.1 CPU and Memory

All accounts are monitored for their use of server resources. If any account is using high amount of server resources we will contact client to discuss issue with them.

7.2 Data Transfer and Web Space Allocations

Clients can request package upgrade or temporary resource increase at costs available to view on our web site.

8. Client Responsibility

8.1 Contact Information

The client is responsible for keeping their contact details up to date in their billing control panel.

8.2 Sensitive Data

Clients are responsible for keeping their usernames, passwords and other sensitive data safe.

8.3 Monitoring of Client Portal and Invoice Dates

It is the sole responsibility of client to regularly log in to their client control panel to monitor their account status, review upcoming and outstanding invoices, and verify next renewal or invoice due date.

9. Contact Procedure

If breach of these terms and conditions is found we will, at our sole discretion, determine whether it is serious or minor breach. If serious breach is found we reserve right to suspend account(s) before contacting them.

10. Hosting Support

10.1 Unmanaged VPS Hosting Support

Customer agrees to take full responsibility over operation, maintenance and backups of their VPS account. Software support is not included with any of unmanaged VPS hosting plans.

10.2 Managed VPS Hosting Support

WebProject provides managed support for all system aspects listed below:

• Physical hardware management, monitoring and replacement
• Network availability
• Free installation of the Hestia control panel
• Free control panel and OS optimisation
• Free initial security hardening
• Free initial accounts migration from remote system
• Management of all aspects of operating system
• Best-effort support for 3rd party applications

11. Limitation of Liability

We are not responsible for any claimed damages, which may result from our web servers going offline, or being unavailable for any reason. Client agrees to indemnify, defend and hold WebProject, its directors and employees harmless from any damages arising out of use of or inability to use our services.

12. Amendments

We reserve right to add, delete, or modify these terms and conditions, our hosting packages, prices and web site at any time with notice provided via our web site and announcements in our client control panel(s).

13. Complaints

We take complaints seriously. If you are unhappy about particular aspect of our service, please contact us by emailing: [email protected]

Alterations to Terms and Conditions: WebProject reserves right to adjust terms and conditions of service at any time.

Please note: by signing up for any of our services you agree to be bound by all WebProject terms and conditions.